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Updated On:20/03/2023

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Complaint Handling

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OIL has put in place Complaint Handling Policy for redressal of public grievances.

Aim :

  • To address complaints and grievances from general public and other stake holders such as contractors, vendors, suppliers, etc.
  • Allow employees to report to the management instances of unethical behaviour, actual or suspected fraud or violation of the Company's CDA rules. This policy neither releases employees from their duty of confidentiality in the course of their work, nor is it a route for taking up a grievance about a personal situation for an employee.
  • To ensure transparency in all dealings and to plug any loopholes/malpractices, if any in the system.
  • Bring such a policy and procedure to the public domain.

Procedure for Lodging Complaints/Grievances :

  • Complainant must submit complaint/grievance in writing or through email or lodge through website [Complaint/Grievance Lodge Weblink]. Complainant must give his/her name, address, contact number, if any. However, upon specific request of the complainant or aggrieved person, his/her identity shall be withheld while processing the complaint/grievance.
  • Anonymous/pseudonymous complaints / grievances will not be entertained.
  • Complaints/grievances must be brief and precise, and contain factual details and verifiable facts. Complaints/grievances should not be vague or contain absurd allegations or sweeping general statements.
  • Complainants should obtain receipt of submission of complaint/grievance.

Nodal Officers to whom Complaints/Grievances can be lodged :

LocationName of nodal officerPhone & Fax Nos.AddressEmail
Fields HQ, Duliajan, Assam Shri Bhairab Bhuyan
General Manager(Projects)
Tel :0374- 2808823
Mob: 94357-49758 / 94350-38697
Fax: 0374-2800522
Oil India Limited
PO: Duliajan,
Assam 786 602
Pipeline Head QuarterShri Jayanta Barua,
CM (Liaison & Co-ordination)
Mob: 9435348638Oil India Limited
PO: Udayan Vihar Guwahati,
Assam 781 171
Rajasthan ProjectShri Madhurjya Barua,
Mob :9954194320,Oil India Limited
2-A District
Shopping Centre
Saraswat Nagar Basni,Jodhpur
Rajasthan- 342005
Calcutta Branch OfficeSushanta Kumar Borah,
DGM (Administration)
Mob: 8800584488Oil India Limited
ICC Building
4, India Exchange Place
4th Floor,
Krishna Godavari BasinShri BS Rao,
Mob :994559557Oil India Limited
Door No. 11-4-7
Nookalamma Temple
Street Ramaraopet
Kakinada – 533 004
Andhra Pradesh
Corporate office, NoidaShri Arindam Bhattacharyya
General Manager(Planning)
Mob :9435038123
Oil India Limited
Plot No. 19, Sector 16A
Noida 201 301, UP

Click here for lodging Complaint/Grievance online.